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How Can I Pause My Subscription?


To pause your subscription, please contact our Customer Service, and they will help you.

You can pause your subscription between 1 - 2 invoices at a time, for a maximum of 90 days from your last payment.

You can pause your subscription up to 90 days per committed agreement.

How long is the committed period of my subscription? 
How do I upgrade/delay/cancel my subscription?  
Zinzino Customer Service (Updated )

Comments

  • I want to cancel my subscription how do I do this .. you contact pages just send me round and round
    Elizabeth Wilson
  • Hello Elizabeth!

    Thanks for your entry!

    If required, we can pause your subscription for 1-2 months.

    Please let us know if you would like to pause your subscription for 1 or 2 months and we will be happy to help you.


    Please note that the correct dosage of the product is important. If you do not use the product as recommended, you may not achieve the desired result.


    Have a nice day!
    Niosha
    Niosha
  • Hello Elizabeth,

    We are very sorry that you wish to cancel your subscription.

    We hereby confirm that your subscription with customer ID 2013804402 is cancelled.
    Your subscription will end after the 30-day cancellation period as soon as you have paid your last invoice with order number 79367572 . Once this order has been paid, you will receive a final delivery. There will be no further invoices or obligations once this order has been paid.

    So that we can continually improve, we would like to know why you are cancelling your subscription. We would be very pleased to hear from you.

    As you as a customer are very important to us, you will retain your status as a Premium customer even after cancelling your subscription, which means that you can continue to purchase our products at the Premium price. We want you to continue to have the opportunity to improve your well-being.
    If you would like to buy Zinzino products again, simply log in to Zinzino.com with your existing customer number and place your order in the webshop.
    You can of course contact customer service at any time by e-mail customer.de@zinzino.com or call us on +49 8000007850 and we will be happy to help you with your order.


    Have a great day!
    Niosha
    Niosha
  • Hello my name is Luigi and would like be pause my subscription for zino my account is 2013928584 thanks
    Luigi Rega
  • Hello Luigi,


    Thanks for your entry!

    If required, we can pause your subscription for 1-2 months.

    Please let us know if you would like to pause your subscription for 1 or 2 months and we will be happy to help you.


    Please note that the correct dosage of the product is important. If you do not use the product as recommended, you may not achieve the desired result.

    Have a great day!
    Zinzino Team

    Niosha
    Niosha
  • Hello yes would like have 2 months pause please
    Luigi Rega

  • Hello Luigi,

    We have paused your subscription for a period of 2months.


    The subscription will automatically restart when your pause ends and the next order will have a due date/invoice date of 20.03.2024


    If you would like to start your subscription earlier or have any other questions, please do not hesitate to contact us again.


    Have a great day!
    Zinzino Team

    Niosha 

    Niosha
  • Please can you cancel subscription altogether thank you
    Elizabeth Wilson
  • Hello Elizabeth,

    Thanks for your Entry!

    Your subscription is already with this ID 2013804402 cancelled.


    Have a great day!
    Zinzino Team

    Niosha
    Niosha
  • Please can you cancel the subscription altogether thank you. My ID is 2014041516.


    Gaim Hin
  • Hello,

    We are very sorry that you wish to cancel your subscription.

    We hereby confirm that your subscription with customer ID 2014041516 is cancelled.

    As you as a customer are very important to us, you will retain your status as a Premium customer even after cancelling your subscription, which means that you can continue to purchase our products at the Premium price. We want you to continue to have the opportunity to improve your well-being.

    If you would like to buy Zinzino products again, simply log in to Zinzino.com with your existing customer number and place your order in the webshop.
    You can of course contact customer service at any time by e-mail customer.de@zinzino.com or call us on +49 8000007850 and we will be happy to help you with your order.


    Have a great day!
    Nikoleta Customer Service

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