What is your refund and complaints policy?

We want you to be completely satisfied with your purchase. In the unlikely event that you are not happy, please contact your Partner first. If you still wish to exercise your right to return the products, you need to do so no later than 30 days after you have received your start order or single purchase. Contact Customer Service for more help with the return.

Once we have received the products, refunds will be made for products that have not been used or opened minus the freight cost. For the products that are used or not returned, their retail price will be deducted. Please, take care in packaging the products as Zinzino is not responsible for any damages in transit nor any incurred shipping charges.

Returns should be sent as letters or packages, not C.O.D. or postage due. If requested.