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When will I receive my BalanceTest result?

It's been already three weeks that I have sent my blood test to you and yet I haven't received any response. Can you confirm to me how long does it take to get a response. I've consulted the web and it says my test is not yet analyzed or doesn't exist.
Thank you in advance for the response

(Updated )


  • Hello Thais,

    Thank you for your question! Your blood test results can take up to 5 weeks, if after the 5 weeks have passed and still no results, please send a picture of your test code together with your customer id# to customer service. We will then process your request and get back to you.

    Have a great day!

    (Updated )

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